Guide
Background to the choices you make.
Here we set out what is available and what the differences mean for your property. When we write about other providers, we stick to what their own website says and link to it.
Questions hoteliers ask us
Seven questions, each answered on a page of its own. Questions about price, systems and guest data are covered on the category page.
How long does it take to get AI automation running in a hotel?
The first system is usually live within a few weeks. That is an estimate, not a promise: the pace depends on your processes and on how quickly your team wants to sign things off. We always start with an assessment, because without figures for each process nobody knows where to begin.
Read the answerDoes AI automation replace hotel staff?
No. We automate the behind-the-scenes work that keeps your team away from guests, not the guest contact itself. Someone on your team always has the final say on outgoing communication. What guests notice is that they get more attention.
Read the answerWhat is the difference between an AI chatbot and AI automation?
A chatbot serves one channel: it answers questions wherever it has been placed. AI automation takes on the work behind the scenes, across four domains at once, inside the systems your property already runs. The first is a window; the second is the administration behind it.
Read the answerWhich process should a hotel automate first with AI?
Start with the process that takes the most time today and gives back the least. The assessment tells you which one that is: for each process, we set out what it costs now and what it returns once it runs on its own. Then you choose, with amounts you can check.
Read the answerCan AI in a hotel comply with the GDPR and the EU AI Act?
It can, and with us it is in writing before anything is built. EU hosting is available, guest data trains no model, every system comes with a data processing agreement, and a member of staff stays in control of outgoing messages. Every commitment can be verified.
Read the answerHow do you measure what AI automation delivers in a hotel?
By comparing the same figures before and after. The assessment sets the baseline for each process, and every handover includes a dashboard showing, day by day, what each system handles and what it delivers. If something is not working as intended, you see that just as clearly.
Read the answerCan a hotel start with AI automation without an IT department?
Yes. We build inside the systems your property already runs, so there is no new platform and no extra login. You work directly with the person who builds it rather than an account manager, and every system we deliver comes with documentation you can show to anyone who asks.
Read the answer