Guest communication01 / 03
A tableby the window.
The request is in the reservation.The reply is ready for your team.
Awaiting review
AI automation for hospitality
Technology in the background, hospitality in the foreground.
Automate the work behind the scenes so your team can stay with your guests.
A moment in the evening serviceExample
18:30
Illustrative scenarioA personalwelcome.Your team makes the difference.
Illustrative scenarioReservation → team → guest
Where hospitality shapes the working dayHotelsRestaurants & cafésEvent venues
From a request to personal attention
Small details.Well prepared.
A guest’s question often involves several systems. hosp. brings the information together and prepares the next step.
01
A request before dinner.
Your guest asks for a quiet table. The team sees the request and receives a suggested reply, with its sources.
Guest communicationInteractive example
Draft reply
Table preference for this evening
Thank you for your message. We have noted your preference for a quiet table. Our team will check what is possible this evening.
Read from: Guest message · Reservation · House guidelines
Your team reviews this message.
A staff member checks the source information and reads the draft, editing it where needed. Every outgoing message requires approval. This demo does not send anything.
AI that works with your hotel systems.
Your PMS is the starting point. Together, we check which data is available to connect reservations with guest communication.
PMS and guest contact
The role of hosp.
We start withone process.
Your team tries it out in the software you already use. From there, we build on it.
The work we take on
Work that keepspiling up.
Together, we decide where automation helps. Your team’s way of working is the starting point.
01Guest communication
Gathering questions and preparing replies.
Your team sees the question, source information and draft reply together. A staff member checks the text before it is sent.Explore this area ↗
02Operations
Shift handovers and daily reports.
An overview brings together information for the next shift. Your staff check for missing details and share anything that needs attention.Explore this area ↗
03Revenue
Signals around reservations and availability.
Your team receives signals to investigate, such as a change in availability. Your people make the decisions about pricing and offers.Explore this area ↗
04Back office
Preparing invoices and administration for review.
Information from invoices is prepared for review. Your staff check discrepancies and decide what can be processed.Explore this area ↗
AI and infrastructure for your hotel.
We choose the technology around your hotel operations and data requirements.
AI and technology
Frequently asked questions
The questions every house asks first.
- Which houses does hosp. work for?
- For hotels, restaurants and resorts in the Netherlands, from four star and upscale to five star luxury.
- Does AI automation work with our PMS?
- Yes. We build on the systems you already use, including your PMS, OTA portals, point of sale and accounting. We replace nothing without a reason.
- What happens to our guest data?
- Your guest data remains the property of your house. Hosting within the EU is possible and your data is never used to train a model.
- How does a project run?
- We start with an assessment, then build in phases, and hand over only once it works measurably.
About hosp.
You speak with one of the builders.
You work directly with the builder, not with an account manager. What your house needs is built, not picked from a package.
Master's in AI
From the first conversation to a working system.
Martin Veltman co-founded hosp. With a master's in AI, five years as a developer and two years building Recruitier, he now builds and maintains systems together with the team. We stay involved after launch.
Where does yourteam lose focus?
Tell us which tasks keep coming back. We can explore together where hosp. could help.
Get in touchWe discuss which data is needed and who can access it. We document the arrangements for each system.