What we automate
The domains we automate for you.
For hotels, restaurants and resorts we take over the work behind the scenes. The four domains below are the ones we build most often: guest communication, operations, revenue and back office. It does not stop there: we also automate food and beverage or catering, to measure for your house.
The term
What hotel automation is.
Hotel automation is the set of systems that take over the recurring work behind the scenes of a house: drafting messages to guests, filling the daily report, backing a price with figures, queuing invoices for checking. It runs on the systems your house already uses, from the PMS to the accounting package, and it hands over work that a person approves before it goes out.
So it is not a new platform, and it takes over no task your guest will notice. What separates it from an off the shelf package is the fit: your house has its own agreements, its own tone and its own exceptions. That is why we build per domain, on top of what is already there.
Domain 01
Guest communication
View guest communicationYour guest gets a personalised reply, in the tone of your house, at any hour. We draft the messages, from arrival to review. Your team adds the final touch.
- Messages before arrival
- Upselling at the right moment
- Following up on reviews
- Personalised email handling
Domain 02
Operations
View operationsPlanning and reporting run on without manual work. The morning starts with a daily report that is already there, not with a list that still has to be made.
- Housekeeping planning
- Daily reports that write themselves
- Signals that ask for your attention
Domain 03
Revenue
View revenueMore bookings through the direct route and a price that matches today's market. We see the OTA signals in time and back your decision with data.
- Direct bookings
- OTA signals spotted in time
- Pricing support
Domain 04
Back office
View back officeInvoicing, inbox and HR administration run quietly in the background. No stacks of paper and no backlog, with a person signing off on what matters.
- Invoicing
- Inbox management
- HR administration
Every system is built to measure for your house.
We build on your processes and your systems, work in the tone of your house, and hand over only once it is right. If your question is not among these four, we build it just the same.
We go through your operation and work out what each process costs you today. Your PMS, OTA portals and accounting stay in place, we replace nothing without a reason. A first call puts you under no obligation.