Integrations
PMS and AI automation: what we connect.
Your PMS is the starting point. It holds the reservation, and with it the trigger for almost every message and every schedule we automate. Together we look at what data is available there to connect reservations and guest communication.
What we build on it
Guest communication relies on it most: pre-arrival messages, upselling, review follow-up and the email handling around them, in your own voice.
Operations uses the same data for housekeeping schedules and for daily reports that prepare themselves. Revenue reads the occupancy and bookings that underpin the pricing support.
How the integration works
We build inside the system you already run and replace nothing without good reason. The system reads what it needs for its task and writes only where that has been agreed.
Each system only has access to the data it needs for its task. A system that writes daily reports has no need to read guest profiles, so with us it cannot. Someone on your team always has the final say on outgoing communication.
What you provide
- Access to the PMS you run, with the permissions the task requires.
- Someone at your property who knows how things run day to day.
- The tone your property uses when writing to guests.
- Time to check the work while your team is still approving it.
The systems we come across
The home page shows the software we come across in this sector. That is not a list of ready-made integrations, nor a partnership: it simply shows which systems are in use in hospitality.
- Oracle OPERA Cloud
- Mews
- apaleo
- Cloudbeds
Existing integration or on request
On request. We do not claim a ready-made integration with any particular PMS. What is possible depends on the product you run and the access you have, and we look at that together during the assessment, before anything is built.
Let us take a look at your systems, and you will know what is possible.
A first call takes half an hour and commits you to nothing.